The marketplace is the aisle the store does not have
Praxis is a shop before it is a website. Dutch DIY runs on Saturday mornings and physical stores, and the buyer who orders online has usually already formed the habit of picking a thing up and turning it over before buying it.
The marketplace assortment is, almost by definition, the part that is not on the shelf — the longer tail, the sizes and specifications a physical store cannot justify stocking. Which means the one check that Dutch buyer would normally make is exactly the check they cannot make.
Reviews are what replaces the shelf. Not as a nice-to-have: as the only remaining way to inspect the thing before it arrives.
Klussen is a project, and projects finish late
The buyer is fitting something. The verdict arrives when the job is done — the shelf is up, the paint is dry, the tap does not drip. That is rarely the day the parcel lands, and it is often a week or more after.
Asking on delivery gets you a review of the packaging. Asking after the weekend the job actually happened gets you the review that mentions whether the fixings were the right length, which is the detail that sells the next one.
A Dutch buyer will tell you plainly
Dutch reviews are direct. If the instructions were poor you will be told the instructions were poor, in one sentence, without softening. Sellers used to more effusive markets sometimes read that as negative when it is simply plain.
It is worth having. Direct reviews are credible reviews, and a listing carrying twenty plain-spoken Dutch verdicts converts better than one carrying five enthusiastic ones.
What Merita does
We read the delivery event on your Praxis orders, wait long enough for the job to have been done, and send one polite message in Dutch through the marketplace's own buyer messaging asking for an honest review. Nothing is offered in return. Orders with a complaint, a refund or an open return are excluded automatically.